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🔒 Data Protection

Sportradar Privacy Policy — Our complete policy on protecting your personal data

How sportradar collects, stores, and protects your data — all explained in plain English.

Last updated: January 2026
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Your data is never sold
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Right to erasure at any time
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🛡️ Core Security Pillars

How sportradar protects your privacy

What we do to keep your data secure at every level

End-to-End Encryption

Every transaction and personal detail you share is secured with 256-bit AES encryption — the same technology trusted by the banking industry.

Secure Data Storage

Your data is stored on servers with the highest physical and digital security standards. Regular backups and anti-intrusion systems are always active.

Your data is never sold

Sportradar does not sell your name, phone number, email, or any other personal information to advertisers or third parties. This is a core principle we stand by.

Minimal Data Collection

Only the data necessary to provide our services is collected. We do not ask for anything beyond that — this is part of our "data minimization" policy.

AI Security Measures

Sportradar's AI fraud detection system instantly identifies suspicious login attempts or transactions and alerts you immediately. Your account security is monitored 24/7.

You're in control

You have full rights to view, correct, or delete your data. sportradar processes all data-related requests within 7 business days.

Table of Contents

Data request?

Privacy@sportradar.app

1Introduction & Scope

Sportradar.app ("we", "sportradar", "platform") takes your privacy seriously. This privacy policy explains what information is collected when you use sportradar, why it is collected, and how it is used and protected.

This privacy policy applies to your use of the sportradar website, mobile app, or any other digital service. By continuing to use the platform, you agree to this policy.

This policy has been written in plain, straightforward English. If anything is unclear, feel free to ask our support team — we're happy to explain.

This policy may be updated from time to time. Any changes will be communicated via your registered email or through a notice on the platform.

2What Information Is Collected

Sportradar collects only the data necessary to provide its services. No unnecessary information is ever requested.

Data Type What We Collect Why it's needed
Identity Information Name, date of birth, NID/passport number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account verification, OTP, support
Financial Information Mobile Pay/Nagad number, transaction history Payment Processing & Fraud Prevention
Usage Information Login time, betting history, device information Security Monitoring & Service Improvement
Technical Information IP address, browser information, cookies Fraud Prevention & Platform Optimization
  • We never store your password in plain text — it is kept as an encrypted hash.
  • ID document images are used solely for KYC verification and are stored securely once verification is complete.

3How Your Data Is Used

Sportradar uses collected data only for specific, legitimate purposes. No data is ever used for unnecessary or unauthorized activities.

  • Account Management: To verify registration and login, and to ensure account security.
  • Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
  • Legal Obligation: To meet the requirements of licensing and regulatory authorities.
  • Customer Support: To resolve your issues and answer your questions.
  • Platform Improvement: Analyzing usage patterns to improve service quality.
  • Responsible Gaming: To identify unusual betting patterns and provide timely assistance.
  • Contact: To send important account notifications and security alerts.
sportradar does not share your data with third parties for advertising purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

4Who your data is shared with

Sportradar never sells your data. However, in certain limited circumstances, necessary information may be shared with trusted third parties:

  • Payment Processors: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.
  • KYC Verification Service: With a licensed KYC provider for identity verification.
  • When required by law: In response to a court order or an official request from a legal authority.
  • Fraud Prevention: Anonymized data shared with fraud detection service providers.

All third parties are contractually bound to comply with our privacy policy standards. sportradar regularly reviews their operations.

Even when data is transferred to international servers, GDPR and international data protection standards are always upheld.

5Cookies & Tracking Technologies

Sportradar uses cookies and similar technologies to enhance your experience and ensure platform security. Cookies are small files stored on your device.

  • Essential Cookies: Required to keep your login session active and run core site functions. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences (such as language).
  • Analytics Cookies: To monitor site usage — all data is anonymized.
  • Security Cookies: Used for fraud detection and account protection.

You can disable optional cookies from your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

6Security Measures

Sportradar has implemented industry-leading technical and organizational measures to keep your data safe:

  • All data transmissions are encrypted using TLS 1.3.
  • Sensitive data such as passwords is stored using AES-256 encryption.
  • Regular penetration testing is conducted to guard against unauthorized system access.
  • Unusual account activity is monitored in real time by our AI system.
  • Two-Factor Authentication (2FA) is available to keep your account secure.
  • Staff access to data is strictly on a need-to-know basis.
sportradar will never ask for your password by email or phone. If anyone requests your password while claiming to represent sportradar, contact support immediately.

7Your Data Rights

Sportradar believes you should have full control over your own data. Your rights are outlined below:

Right to Access
Right to know what data we hold about you
Right to Rectification
Right to correct inaccurate or outdated information
Right to Erasure
Right to request data deletion under certain conditions
Right to Restrict Processing
Right to restrict data processing under certain conditions
Right to Data Portability
Right to download your data or transfer it to another platform
Right to object
Right to object to the use of your data for specific purposes

To exercise any of your rights, email privacy@sportradar.app. sportradar will respond within 7 business days.

8Data Retention Period

Sportradar does not retain data longer than necessary. Each category of information has a defined retention period:

  • Account Information: Up to 5 years after account closure (legal obligation).
  • Transaction Records: Up to 7 years (financial regulatory requirements).
  • KYC Documents: Up to 5 years after account closure.
  • Login Log: Up to 36 months.
  • Support Chat: Up to 24 months.
  • Cookies Data: At the end of your session or after a maximum of 12 months.

Once the designated retention period ends, data is securely deleted or anonymized.

9Contact & Complaints

For any questions about our privacy policy, requests to exercise your data rights, or to submit a complaint, please contact us through the following:

  • Email: privacy@sportradar.app (response time: 7 business days)
  • General Support: support@sportradar.app or Live Chat (24/7)
  • Complaints: If we are unable to resolve your issue, you may file a complaint with the relevant licensing authority.
Requests to delete or correct data will be completed by sportradar within 30 days. For complex requests, an additional 30 days may be needed — you will be notified in advance if that's the case.
❓ Frequently Asked Questions

Payment FAQs

Most frequently asked questions about financial transactions

Sportradar charges no withdrawal fees. However, your chosen payment method may apply its own service charges — these are outside sportradar's control.

Withdrawal limit details:

  • Minimum withdrawal: ৳500 (same across all payment methods)
  • Silver Tier: Daily maximum ৳5,00,000
  • Gold VIP: Daily maximum ৳20 lakh
  • Platinum: Daily maximum ৳50 lakh
  • Diamond Elite: Unlimited (custom negotiated)

Withdrawals will be limited until KYC verification is complete. Once verified, your full withdrawal limit is restored. First-time withdrawals may occasionally take up to 24 hours due to additional verification.

Sportradar supports the most popular payment methods in Bangladesh — you can transact easily even without a bank account:

Mobile Pay
Most popular, instant
Nagad
Fast Processing
Rocket
DBBL Mobile Banking
Bank Transfer
All major banks

Important information:

  • Withdrawals must always be made through the same method used for the deposit.
  • The name on your payment account must match the name on your sportradar account.
  • Mobile Pay/Nagad agent accounts are not accepted.
Your data is fully secure

Join sportradar Securely

Now that you know how we protect your privacy, go ahead and register with confidence. Start betting on a platform you can trust.

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